Grievance & Support Policy

1. Complaint Submission

If you have a grievance or complaint about our services, you can submit it through the following channels:

• Email: contact@webgrowprime.in
• Phone: +91 9286345665
• WhatsApp: +91 9286345665

Please include your project details, a clear description of the issue, and any supporting evidence.

2. Resolution Timeline

• Acknowledgment: We will acknowledge your complaint within 24 hours.
• Investigation: We will investigate the matter within 3 business days.
• Resolution: We aim to resolve most complaints within 7 business days.
• Complex Issues: For complex issues, we will provide a timeline and regular updates.

3. Escalation Process

If you are not satisfied with the initial resolution:

• Level 1: Contact the project manager or support team.
• Level 2: Escalate to senior management via email.
• Level 3: Submit a formal written complaint for executive review.

4. Support Channels

• Email Support: Available 24/7, responses within 24 hours.
• Phone Support: Available Monday-Saturday, 10 AM - 7 PM IST.
• WhatsApp Support: Available Monday-Saturday, 10 AM - 7 PM IST.

5. Fair Resolution

We are committed to resolving all grievances fairly and promptly. We value your feedback and use it to improve our services.

6. Contact

For any grievance or support request, contact us at contact@webgrowprime.in or call +91 9286345665.